Fulfillment Policy

Fulfillment, Refund, and Cancellation Policy

Order Processing and Fulfillment
All orders are processed within 1-3 business days after receiving payment confirmation. Orders are not shipped or delivered on weekends or holidays. You will receive a confirmation email with tracking details once your order is shipped.

Shipping and Delivery
We offer standard and expedited shipping options. Delivery times depend on your location and chosen shipping method. We are not responsible for delays caused by carriers or customs.

Refund Policy
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a refund under the following conditions:

• Eligibility: Items must be unused, in original packaging, and returned within 30 days of delivery.
• Non-Refundable Items: Customized or personalized products, digital downloads, and clearance items are non-refundable.
• Process: To initiate a refund, contact our customer service team at info@endenergyled.com. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days.

Cancellation Policy

• Order Cancellations: You may cancel your order within 24 hours of purchase. After this period, orders cannot be canceled as processing begins immediately.
• Pre-Order Cancellations: For pre-ordered items, cancellations are accepted up until the item is shipped.

Exchange Policy
We do not offer direct exchanges. If you wish to exchange an item, please request a refund and place a new order.

Contact Information
For any questions about our policies, please contact us at [contact email] or [phone number].

Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page, and the date of the last update will be indicated.

This policy ensures transparency and customer satisfaction by clearly outlining our fulfillment, refund, and cancellation procedures.